My recent booking experience with Borromeo Beach Resort in Camotes Island was AWFUL. I had my reservation since last month April 13. Until then i kept on communicating with them for my booking and assistance for transportation around the island. I invited one of my friend who brought and introduced me to the resort and the caretaker Manang Jocelyn of Borromeo. It turns out that we have same booking date with my friend to the same house. My friend Arman tried to contact the resort but they are not answering so he decided to give away his reservation for me coz he have learned that i booked the place ahead of them.
It's 4days away from our planned weekend outing to the island. Earlier this morning, i received a call from the resort said that a relative of the owner will occupy the house we booked. Instead they offered the main house to stay since no one was booked and we can occupy the whole house and so we did agreed with Manang Jocelyn. After few minutes, they rang again said that someone booked the rooms from the main house and they can only give me 1 room and so i was thinking how can we fit in one room with a 18 pax plus 5 kids.
We've requested to add 1 more room, now they will give us only 1 room. Without hesitation i canceled and hang up the phone. They've got the poorest customer relations. I didn't expect that they gonna do this to me who been visiting this place for about 3 or 4 times last 2010 if i am not mistaken. This place is one of my highly recommended place to visit in Camotes island. Today, you've just lost one of your guest and my recommendations.
I hope these will not happen to other beach goers who makes booking at the resort and if ever you make a reservation with them. Please make sure to follow up with them often for your booking, just to make sure you have your confirmed booking and so they will be reminded and not giving it away to other guest. And i hope they will have a logbook so they can easily keep track their booked dates.
Today, our weekend getaway plan was ruined and disoriented. My day went out crazy trying to plot a plan B. Maybe its time to explore other place around the island.
Thank you and ciao Borromeo....
